We only use Aus Post for all our products. Due to Covid19 all deliveries are taking longer than expected. We always supply tracking numbers with all orders.
We certainly offer custom orders on most of our products. Depending on availabilty of fabric, custom orders may take between 1 - 3 weeks for completion. Just message or email us to discuss you needs and your custom order will be added to the website for you to choose your payment option. Please note: All custom orders require payment in advance, we do not cut fabric until payment is received.
Yes we do offer refunds if your item has a fault. Please contact us for return information. We do not offer returns due to change of mind, face masks or underwear for hygiene reasons.